Are you having trouble logging in?
If you are having trouble logging in to your account, please read on to learn how to get past some of the most common snags.
Here are a few possible reasons and what you can do:
- You have an account on the membership registration website but not on this website.
- You haven’t created a new password yet.
- You entered an invalid username or email address.
- You entered an incorrect password.
- You were locked out for attempting to log in too many times.
1. You have an account on the membership registration website but not on this website.
HRARA membership is managed by eSoft, which is a separate website. It is where you renew your membership, add family members, and purchase guests passes. This website is where you can access member benefits and amenities. If you would like to get the email newsletter, sign up for swim lessons, make a deck reservation, or buy tickets to special events, you need to Request an Account for this website.
2. You haven’t created a new password yet.
To create a new password, follow these steps:
- Go to https://holmesrunpool.org
- Choose “Login” from the menu at the top of the page. It is all the way on the right.
- Leave the login form blank and click the “Forgot your password?” link under the blue login button.
- Enter your email address and click the “Reset my password” button.
- An email will be sent to the address that you entered with a link to reset your password.
- Open the email and click the link provided.
- On the password reset screen, choose a password that only you will know and type it twice.
- You will then see a confirmation screen that tells you your password is set and invites you to login.
- Go ahead and log in to make sure it works.
You are all set! Please keep your password stored in a safe place. If you ever lose or forget your password, you can always reset it again with these instructions.
3. You entered an invalid username or email address.
Make sure you are not trying to log in at this website with your eSoft username.
The first time you attempt to log in, you should use your email address as your username. Make sure you use the same email address that the Welcome email was sent to. Once you have logged in to your account, you can see your username on your account page. You can use either this username or your email address to log in.
4. You entered an incorrect password.
Make sure you are not trying to log in at this website with your eSoft password.
If you are certain that you have activated your account and created a password, it is possible that you are entering your password incorrectly. Whatever the reason, if you don’t know or can’t remember your password, you can always reset your password.
5. You were locked out for attempting to log in too many times.
For the protection of the website and your account, the Holmes Run Pool website employs a security feature that locks an account when someone unsuccessfully attempts to log in too many times. This prevents hackers from accessing your data. If you get locked out of your account, you can either wait and try again later or you can contact the Webmaster and we can unlock your account right away. Usually, if you are unable to log in, the best solution is to simply reset your password.
Still having trouble? Contact the Webmaster for assistance and we’ll be happy to help.